Privacy Policy

Privacy policy

 

Content:

1. Contact information of our controller and data protection officer for data processing
2. Subject matter of data protection
3. Type, scope, purposes of, and legal basis for automated data processing
     3.1 Provision of our website
     3.2 Cookies
4. Individual functionalities and services
     4.1 User Account
     4.2 Guest order (order without user account)
     4.3 Contact request
     4.4 Newsletter
     4.5 Live chat
     4.6 Reviews
     4.7 Providing before-after pictures
5. Use of credit card information
6. Website analysing services: Google Analytics
7. Recipients of personal data
8. Data processing in third countries
9. Duration of storage, deletion
10. Rights of data subjects
11. Links to third-party offerings
12. Status

This Privacy Policy is effective for users who visit our website and/or sign up for an account/newsletter on or after May 25, 2018 and will take effect on May 25, 2018 for users who already have an account or subscribed for receiving our newsletter.

We at Betan MediX are committed to protecting your privacy and your privacy is extremely important to us. Your personal data is processed only in according with the European Union’s data protection law, in particular the General Data Protection Regulation (GDPR). This Privacy Policy applies to both our website and our subscription service. The Privacy Policy governs our data collection, processing and data usage. It also includes your choices regarding use, access and correction of your personal information. If you do not agree with this Privacy Policy, you should not use the website or the subscription service.

Our Privacy Policy is updated periodically. We will post any privacy policy change on this page and, in case of significant policy changes, we will provide a more prominent notice by sending you an email notification.

Although we will notify you of any change to this Privacy Policy, we encourage you to review this Privacy Policy periodically. We will also keep prior versions of our Privacy Policy in an archive for your review.

If you have any questions about this Privacy Policy or our processing and storage of the information you provide us, please write to us by email at info@betanmedix.com.

1. Contact information of our controller and data protection officer for data processing

You can contact the controller and data protection officer of Betan MediX at the following address:

Betan MediX

Nieuweweg 29A

9711 TB Groningen

The Netherlands

0031(0)302 05 99 62

Please do not hesitate to contact Betan MediX if you have questions about the data protection.

2. Subject matter of data protection

The subject matter of data protection is personal data. Personal data is all the information that relates to an identified or identifiable natural person (also known as the data subject). This covers, for example, information such as: name, e-mail address, postal address, or phone number as well as all the information that necessarily originates during the use of our website, such as details about the the use of the website and the communication of your IP address.

3. Type, scope, purposes of, and legal basis for automated data processing

In general terms, it is possible to use our website without registering. Even without registering, personal data can still be processed. An overview of the type, scope, purposes of, and legal basis for data processing within the scope of our website is provided below.

3.1 Provision of our website

When you access our website using your device, we automatically process the following data provided by third party plugins or website (such as tawk.to and Google): Type of device, type of browser, domain name of internet service provider, IP address, referrer URL, date and time of access, duration of your visit, access country of origin, the functions that you use, the pages that you access, type of event.

We process this data to ensure the technical operation, and to identify and rectify any faults. In this way, we pursue the interest of facilitating and ensuring the long-term usability of our website and its technical functional capability. When our website is accessed, previous mentioned data is automatically processed. You cannot use our website unless this data is provided. We do not use this data for the purpose of drawing conclusions about you or your identity. We process all the data collected on the basis of Article 6 (1) (b) and (f) GDPR.

3.2 Cookies

When you visit our website “cookies”, which are small files, may be stored on your device in order to provide you with a comprehensive scope of functions, make it easier to use our service, and optimize our offerings. If you do not wish to allow the use of cookies, you can prevent them from being stored on your device by configuring the relevant settings in your Internet browser or using the specific opt-out options. Please note that the functional capability and functional scope of our offering could be restricted as a result.

4. Individual functionalities and services

You can voluntarily enter personal data or register for services and functions at several locations on our website, e.g., through the use of the webshop by user account, newsletter registrations, contact requests, live chat, or customer testimonials. When you register for and use the services and functions described below, we record, process, and use personal data as outlined here.

We process all the data collected on the basis of Article 6 (1) (b) and (f) GDPR.

4.1 User Account

Registration with an individual profile is required to use the user account.

a. Mandatory data when registering: when registering for the user account, the following mandatory information, which is flagged with a “*”, is requested: first name, last name, country, street address, town/city, postcode/ZIP, phone, email address, password. It is not possible to register unless this mandatory data is specified.

b. Voluntary data when registering: when registering, you also have the option of voluntarily entering other information: company name, order notes and coupon code (when ordering). Please note that this information is not required for registration and you alone must decide whether you wish to provide us with this data.

We process the data collected in order to create your profile for you for the user account and to identify you each time you log in.

When you use the user account, all data as listed under a. and b. are processed on the basis of Article 6 (1) (b) and (f) GDPR. We process this data to provide you with the required services in this regard and to implement the contractual relationship with you.

4.2 Guest order (order without user account)

When ordering our products, it’s possible to order without creating a user account. We call this “guest order”. Registration with an individual profile is required to use the guest order.

a. When registering for the guest order, the following mandatory information, which is flagged with a “*”, is requested: first name, last name, country, street address, town/city, postcode/ZIP, phone, email address. It is not possible to register unless this mandatory data is specified.

b. Voluntary data when registering: when registering, you also have the option of voluntarily entering other information: company name, order notes and coupon code (when ordering). Please note that this information is not required for registration and you alone must decide whether you wish to provide us with this data.

When you use the guest order, all data under a. and b. are processed on the basis of Article 6 (1) (b) and (f) GDPR. We process this data to provide you with the required services in this regard and to implement the contractual relationship with you.

4.3 Contact request

On order to use the contact request form, input is required to process your inquiry.

a. Mandatory data when submitting: when submitting via the contact request form, the following mandatory information (depending on the type of request), which is flagged with a “*”, is requested: your name, your email address. It is not possible to register unless this mandatory data is specified.

b. Voluntary data when registering: When registering, you also have the option of voluntarily entering other information: subject, your message. Please note that this information is not required for submission and you alone must decide whether you wish to provide us with this data.

When you use the contact request form, the following categories of personal data are processed: your name, your email address, subject, your message.

This is voluntary information. However, if you do not provide this data, we may not be able to respond in full to your needs when using the contact request form in certain circumstances.

We process this data on the basis of Article 6 (1) (b) and (f) GDPR, to provide you with the required services in this regard and to implement a contact relationship with you.

4.4 Newsletter

On order to receive the Newsletter, registration is required.

Mandatory data when registering: when registering for the Newsletter, the following mandatory information is requested: your email address. It is not possible to register unless this mandatory data is specified.

When you use the Newsletter function, the following categories of personal data are processed: your email address. This is voluntary information. However, if you do not provide this data, we are not able to respond. We process this data on the basis of Article 6 (1) (b) and (f) GDPR, to provide you with the required services in this regard and to implement a contact relationship with you.

4.5 Live chat

When starting a live chat (08:00AM – 10:00PM, GMT +1), the visitor can enter their message directly. Starting a chat will deliver personal information to us. This includes: last visit, number of conversations, IP address, chat duration, used device, location, visiting subpages on the website, typing text.

When sending an email via live chat (10:00PM – 08:00 AM, GMT +1, during the time that live chat is not available), the following mandatory information, which is flagged with a “*”, is requested: name, email address, message. In this time frame, it is not possible to send an email unless this mandatory data is specified.

When you use the live chat, all previous mentioned data as listed under 4.5 is processed on the basis of Article 6 (1) (b) and (f) GDPR. We process this data to provide you with the required services in this regard and to implement a contact relationship with you.

4.6 Reviews

When writing a review on our website, it’s optional to leave your name with the review. Providing your name is not mandatory. It is possible to leave a review without specifying any personal details. When you leave a review with your name, this personal data is processed on the basis of Article 6 (1) (b) and (f) GDPR.

4.7 Providing before-after pictures

Before using any visual content (like before-after pictures) provided by a customer or test person, we have asked for consent to the person to use the content for promotion of our products and services. Personal data of this content is processed on the basis of Article 6 (1) (b) and (f) GDPR. If you have given us consent to use the visual content, you can withdraw this consent at any time with effect for the future.

5. Use of credit card information

If you give us credit card information, we use it solely to check your financial qualifications and collect payment from you. We use a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use information you provide except for the sole purpose of credit card processing on our behalf.

6. Website analysing services: Google Analytics

Through our website a cookie is placed from the company Google, as part of the “Analytics” service. We use this service to track and get reports on how visitors use the website. Google may provide this information to third parties if Google is legally obliged to do so, or if third parties process the information on behalf of Google. We have no influence on this. We have allowed Google to use the obtained analytics information for other Google services. The information that Google collects is anonymised as much as possible. Your IP address is not given. The information is transferred to and stored by Google on servers in the United States. Google maintains the Safe Harbor principles and is affiliated with the Safe Harbor program of the US Department of Commerce. This means that there is an appropriate level of protection for the processing of any personal data.

7. Recipients of personal data

There’s a difference between internal recipients (people within the company) and external recipients (people not part of the company).

Internal recipients: within Betan MediX the only people who have access to your data are those who need it for the purposes named in Sections 3 and 4.

External recipients: we only forward your personal data to external recipients outside Betan MediX if this is necessary for the administering or processing of your issue or question, if another legal authorization exists, or if we have your consent to forward the data.

External recipients can be:

a. Processors: external service providers that we use to provide services, for example in the areas of technical infrastructure and maintenance or the provision of content. We carefully select and regularly inspect these processors to make sure that your privacy is protected. The service providers may use the data only for the purposes we have specified and in accordance with our instructions.

b. Public bodies: Authorities and public institutions, such as public prosecutors, courts, or financial authorities to which we must transfer personal data for legal reasons.

c. Private bodies: Dealers, cooperation partners, or support staff to whom the data is transferred on the basis of consent, to implement a contract with you or to safeguard legitimate interests.

8. Data processing in third countries

If data is transferred to bodies whose headquarters or whose place of data processing is not located in a member state of the European Union or in another country outside of the European Union who is a signatory to the treaty, we ensure before forwarding the data that, outside of legally permitted exceptional cases pertaining to the recipient, either an appropriate level of data protection exists (e.g., through an adequacy decision of the European Commission, through suitable guarantees such as self-certification by the recipient for the EU-US Privacy Shield, or the agreement of EU standard contractual clauses between the European Union and the recipient) or you give sufficient consent for the transfer of the data.

In case of data processing with these kinds of recipients, we can provide you with an overview of the recipients in third countries and a copy of the specifically agreed regulations to ensure the appropriate level of data protection. To obtain these, please contact the address specified in Section 1.

9. Duration of storage, deletion

We store your personal data only for the length of time necessary to fulfill the purposes stated in this document or in the general contract documents drawn up between you and ourselves, or – in the case of consent – until you withdraw your consent. In addition, we store your data as required under commercial law and tax law retention requirements.

We delete your personal data immediately

  • after the legal grounds cease to apply and provided that no other legal grounds apply. If the latter is the case, we delete the data once the other legal grounds cease to apply.
  • if we no longer need the data for the purposes of preparing and implementing a contract and no other legal grounds apply. If the latter is the case, we delete the data once the other legal grounds cease to apply.
  • if you object, unless further processing is permitted according to the relevant legal provisions.
  • if we are obliged to do so for other legal reasons.

10. Rights of data subjects

As the data subject affected by the data processing, you have several rights. Specifically,

Right of access: You have the right to obtain information from us about the data that we have stored about you.

Right of rectification and erasure: You have the right to demand that we rectify incorrect data and – provided the legal requirements are met – that we delete your data.

Restriction of processing: You have the right – provided the legal requirements are met – to demand that we restrict the processing of your data.

Data portability: If you have provided us with data on the basis of a contract or consent, you have the right, in accordance with the legal requirements, to obtain the data you have provided in a structured, standard, and machine-readable format or you can demand that we transfer this data to another controller.

Objection to the processing of data on the legal basis of “legitimate interests”: You have the right to object at any time, on grounds relating to your particular situation, to our processing of your data, provided this objection is based on the legal basis of “legitimate interests”. If you exercise your right to object, we will cease the processing of your data unless we can – pursuant to the legal requirements – prove compelling legitimate reasons for the further processing, which override your rights.

Objection to cookies: You can also object to the use of cookies at any time.

Withdrawal of consent: If you have given us consent to process your data, you can withdraw this consent at any time with effect for the future. The lawfulness of the processing of your data remains unaffected up until the time of the withdrawal of consent.

Right to lodge a complaint with a supervisory authority: You can also submit a complaint to the competent supervisory authority if you believe that the processing of your data is in breach of the legislation. To do so, you can apply to the data protection authority that is responsible for your town/city or country or the data protection authority that is responsible for us.

Contacting us: Please do not hesitate to contact us if you have any questions regarding the processing of your personal data, your rights as a data subject, and any consent that you may have given. To exercise all of these above-mentioned rights, please contact info@betanmedix.com or by post at the address specified above in Section 1. In doing so, please ensure that it is possible for us to uniquely define you.

11. Links to third-party offerings

Websites and services delivered by other providers that are linked to by our website have been and are structured and provided by third parties. We do not have any influence over the structure, content, or role of these third-party services. We explicitly distance ourselves from all content in all linked third-party offerings. Please note that the third-party offerings linked to from this website may install their own cookies on your device or collect personal data. We have no influence over this. Please contact the providers of these linked third-party offerings as required for the relevant information.

12. Status

The latest version of this privacy policy applies. Status 05/24/18.

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